FINANCING YOUR PURCHASE – FREQUENTLY ASKED QUESTIONS

Who are we?
Ace American Autos recognise that you always have a choice, and therefore we need to deliver an outstanding
customer experience based upon an understanding of what our customer wants
Please read this document as it may help you decide if, in addition to the purchase of your vehicle, any of our
products and/or services are right for you.

www.aceamericaneautos.co.uk

Unit 3 Plantation Way
Wakefield Road, Gildersome
Leeds
Yorkshire
LS27 7FP

0113 340 0404

sales@aceamericanautos.co.uk

Ace American Autos is directly authorised by the Financial Conduct Authority (FCA) for consumer credit activities.
You can check the above information on the FCA Register by visiting the FCA’s website at www.fca.org.uk/register or
by contacting the FCA contact centre on 0800 111 6768
The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information
to decide if our services are right for you. All finance and insurance products are optional.What can we do to help finance your purchase?
We are a credit broker not a lender. We can introduce you to a number of lenders and their finance products who may
be able to help finance your purchase. They will typically pay us for introducing you to them. Please ask us for a list of
finance products and the lenders we use. By providing us with your personal credit details, you will be giving us
authority to submit a credit application on your behalf to our credit providers. We will only pass your details onto a
subsequent credit provider if the initial application to the first credit provider is not successful.
Do you have to pay for our help?
You will not be charged a fee for using our services; however, we must inform you that we receive a commission
payment for introducing your details. This commission will not impact any rate, amount or acceptance you are
offered and is an agreed fixed payment or percentage. This may vary by lender or finance partner. You have the right to
request information on our commission at any time using the above contact details.
What can you do if you wish to complain about our services?

If you wish to make a complaint, please contact us in the first instance by writing to us at;

Unit 3 Plantation Way, Wakefield Road, Gildersome, Leeds, West Yorkshire, LS27 7FP

0113 340 0404 sales@aceamericanautos.co.uk